LEGAL
Terms & Condition
About Hitch & Stay
Hitch & Stay provides holiday home management services for property owners, including support with property listings, bookings, pricing, guest management, cleaning coordination, maintenance and other property management services.
Information available on this website is intended to provide a general overview of Hitch & Stay and the services we offer.
Use of This Website
You may use the Hitch & Stay website only for lawful purposes.
You must not:
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attempt to gain unauthorised access to the website or Owner Portal;
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interfere with the security or operation of the website;
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use the website in a way that could damage Hitch & Stay or prevent others from using it; or
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misuse any information, documents or content made available through the website.
We may restrict or suspend access where we reasonably believe the website or Owner Portal is being misused.
Property Management Services
Information displayed on this website about Hitch & Stay's property management services is provided for general information.
The specific services provided to an individual property owner, together with any fees, responsibilities and other conditions, will be set out separately in the relevant management agreement.
Where there is any difference between information on this website and an owner's signed management agreement, the management agreement will take priority.
Owner Portal
The Hitch & Stay Owner Portal is available only to authorised users.
Owner Portal users are responsible for keeping their login details secure and must not knowingly allow unauthorised persons to access their account.
Owners should notify Hitch & Stay if they believe their account has been accessed without permission.
Information available through the portal, including property details, bookings, statements, reviews and documents, may be updated from time to time.
The portal is provided as a convenient way for owners to access information relating to their managed properties and does not replace the terms of an owner's management agreement.
Third-Party Platforms and Services
Hitch & Stay may use or provide links to third-party services, including booking platforms, pricing tools, payment providers and other property-management services.
These third-party services operate under their own terms, policies and privacy practices.
Hitch & Stay is not responsible for the availability, content or operation of third-party websites or platforms outside our control. Similar distinctions between a website operator's own services and external services are commonly included in UK website terms.
Accuracy and Availability
We aim to ensure that the information displayed on the Hitch & Stay website is accurate and up to date.
However, we cannot guarantee that all information will always be complete, error-free or continuously available.
We may update, remove or change website content and features when necessary.
We also cannot guarantee uninterrupted access to the website or Owner Portal where interruptions are caused by maintenance, technical problems or circumstances outside our reasonable control. UK government website terms similarly address website availability and service interruptions
Intellectual Property
Unless otherwise stated, the Hitch & Stay name, branding, website design, written content, graphics and other original website materials belong to Hitch & Stay or are used with permission.
You may view and use website content for personal purposes.
You must not copy, reproduce, distribute, modify or commercially use Hitch & Stay content without prior written permission, except where permitted by law.
Protection of website content and intellectual property is a standard component of UK website terms.
Privacy and Cookies
When you provide personal information through the Hitch & Stay website, forms or Owner Portal, that information will be handled in accordance with our Privacy Policy.
The website may also use cookies and similar technologies.
Details about these should be provided separately in our Cookie Policy.
The UK's Information Commissioner's Office provides specific guidance requiring organisations to explain how personal information is used and how cookies operate, so I recommend keeping both of these as separate footer pages
Changes to These Terms
Hitch & Stay may update these Terms & Conditions when necessary to reflect changes to our website, services or legal requirements.
The latest version will be published on this page, together with the date it was last updated.
Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales.
Any dispute relating to these Terms & Conditions or use of the Hitch & Stay website will be subject to the jurisdiction of the courts of England and Wales. This is also the governing-law approach used in official UK government website terms.
Contact Us
If you have any questions about these Terms & Conditions, please contact Hitch & Stay:
Email: hitchandstay@hotmail.com
Phone: 07939 265118